Words can be powerful and have an enormously negative or positive effect. I have compiled 2 lists of the best and the worst words that have been spoken to me over the last 8 years. The bad words made me feel humiliated, angry and unsupported. The good words were empowering and hold the most weight, possibly far more than the speaker realised at the time.
To see my lists, go to the heading Positive & Negative Words on my website http://www.crps247.com/positive--negative-words.html